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Training

We offer quality training solutions for various industry segments to be enablers for attaining organizational business objectives through our need based training programs. The spectrum of the target group for our training programs range from the Senior Management team to the frontline service provider. Some of our popular modules are ..

  • SELLING SKILLS
  • SALES MANAGEMENT
  • CUSTOMER FOCUSED SALES MANAGEMENT
  • TELE-MARKETING SKILLS
  • SELLING TO MAJOR / KEY ACCOUNTS
  • RETAIL MANAGEMENT RETAIL SELLING SKILLS
    RETAIL CUSTOMER SERVICE
  • RETAIL STORE MANAGEMENT
  • TOTAL SERVICE EXCELLENCE (Workshop for Top Management Team for Developing the organization’s service strategy and attaining overall service leadership).
  • CUSTOMER SERVICE
  • SERVICE LEADER CERTIFICATION
  • COMMUNICATION & INTERPERSONAL SKILLS
  • INFLUENCING, ANALYTICAL AND NEGOTIATION SKILLS
  • TIME MANAGEMENT
  • SUPERTEAM (Team-building workshop for personnel at all levels.)
  • LEADERSHIP DEVELOPMENT PROGRAM (All Levels)
  • TRANSFORMATIONAL LEADERSHIP
  • MANAGERIAL / SUPERVISORY SKILLS
  • ATTITUDINAL INTELLIGENCE
  • PERSONAL EFFECTIVENESS
  • TRAINING THE TRAINER (Workshop for in-house trainers.)
  • EFFECTIVE PERFORMANCE MANAGEMENT
  • PRODUCT TRAINING
  • BUSINESS PROCESS TRAINING (SOP’)
 
Malcolm Stephens - Training Consultant